Thruway Authority to Host E-Zpass/Tolls by Mail Customer Service Outreach Event at Western New York Welcome Center

On Monday, September 29, and Tuesday, September 30, the New York State Thruway Authority will host an E-ZPass Outreach Event to provide personalized customer service to individuals regarding their E-ZPass and Tolls by Mail accounts. 

DATE:                    
Monday, September 29, 2025 
1 p.m. to 7 p.m. 

Tuesday, September 30, 2025 
9 a.m. to 1 p.m. 

LOCATION: 
Western New York Welcome Center 
1999 Alvin Road  
Grand Island, NY 14072  
 
*The Welcome Center is accessible from the Niagara Thruway (I-190) at exit 19 (Whitehaven Road) via Alvin Road.   

Customers should be prepared to provide as much account information as possible, including name, address, phone number, license plate #, E-ZPass/Tolls by Mail account # or violation # and description of issue. 

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E-ZPass 
Motorists are encouraged to sign up for E-ZPass, the easiest and quickest way to pay tolls on the NYS Thruway. All drivers, regardless of residency, can sign up for a New York E-ZPass account at E-ZPassNY.com or can purchase an E-ZPass On-the-Go tag at 26 Thruway Service Areas system-wide, more than 800 locations across the state including the Western NY Welcome Center, as well as participating grocery and convenience stores and government offices, DMV offices, and AAA retail stores. 

As of 2025, the Thruway Authority has more than 3.4 million E-ZPass account holders with 6.6 million tags. Current E-ZPass account holders should follow these important tips to make paying even easier: 

1. Keep Account Updated 
   Update ALL CHANGES of payment method, address, license plates, vehicles, phone, and email. Timely and accurate account updates will help ensure that your E-ZPass account is always up to date and you won't experience lapses in service.
2. Mount Tag Properly 
   ALWAYS install your tag on the windshield according to directions. Tags installed incorrectly or not at all may result in the issuance of a toll bill in New York or toll violations for travel outside of New York.
3. Sign Up for Mobile Text Alerts 
   Mobile alerts notify customers of low balances, successful replenishments, expiring payment methods, and more.
4. Maintain Positive Account Balance 
   The best way to ensure your account is always adequately funded is to sign up for “automatic replenishment” using a credit card or bank account. Your payment method will be charged and your account replenished each time your prepaid toll balance goes below a selected threshold.  
5. Closely monitor e-mail alerts 
   At no cost to you, you can receive your E-ZPass account statement monthly via email. Make sure your account is updated with a valid email address and that you have selected email as your method of choice.  

Tolls by Mail 
Customers without E-ZPass tags have their license plate image captured and a toll bill mailed to the registered owner of the vehicle via Tolls by Mail. Non E-ZPass customers have a number of options to pay including online, Tolls NY mobile app, cash at select retailers, by phone or mail.  Customers can sign up to receive a text message when their toll is available to pay or by dialing **826 from most mobile devices to receive a text message with a link to the E-ZPass NY website and information on how to pay their toll bill.