Strategic Planning, Mission, Vision, Guiding and Operating Principles
Strategic Planning
The Thruway Authority has been committed to creating a long term strategic plan that includes our guiding principles; safety, operational excellence, customer service, infrastructure integrity, fiscal responsibility, and environmental stewardship. Through a series of collaborative meetings with all departments and divisions we created and refined both reasonable and stretch goals for each principle and the organization for the next 10-years. In total, there are 41 goals;
- 7 safety goals focus on employee health and safety as well as our traveling public
- 9 operational excellence goals target internal operations; hiring, onboarding, offboarding, performance, and modernization
- 4 customer service goals focus primarily on our EZ pass operations and leaving space for future consideration to listen to the voice of the traveling public
- 12 infrastructure integrity goals include both physical and technology infrastructure
- 4 fiscal responsibility goals target revenue diversification and reducing unpaid and unbillable transactions
- 5 environmental stewardship goals focus on sustainability, our use of ROW and Facilities, EO22, and increased charging capabilities consistent with the National Electric Vehicle Infrastructure plan
The NYS Thruway Authority
operates and maintains a reliable,
user‐fee supported superhighway
delivering high levels of safety and
service.
To operate and maintain an essential transportation corridor that supports and enhances economic activity, by reliably delivering high levels of safety, convenience, and service while modernizing to meet dynamic customer and partner needs in a financially responsible manner.
- Safety:
Ensure safety and security is at the core of everything we do. - Operational Excellence:
Deliver reliable, modern, streamlined operations (internal service mindset) and maintain financial selfsufficiency . - Customer Service:
Meet the needs and continually improve services and the experience for our customers. - Infrastructure Integrity:
Manage assets to ensure the timely and high-quality implementation of critical projects for the maintenance and improvement of infrastructure. - Continuous Improvement:
Consistently measure performance and pursue innovative ways of working more effectively and efficiently. - Environmental Stewardship:
Act in an environmentally sustainable manner in operating and maintaining the Thruway.
- Support & Value:
We treat all employees with respect and dignity – understanding they are the foundation of the organization. - Collaboration:
We work across departments to drive quality outcomes effectively and efficiently. - Integrity:
We act ethically and do the right thing while delivering on our commitments. - Innovation:
We pursue bold ideas and leverage 21st Century Technology for new ways of working with and for our customers. - Diversity & Inclusion:
We create and sustain an environment in which people from diverse backgrounds and perspectives can grow, develop and succeed.