Thruway Phone Numbers
Toll Bill Questions and Information
Phone: 1-844-826-8400
| Title | Phone Number |
|---|---|
| Traffic and Road Conditions | 1-888-GO511NY (888-465-1169) or 511 |
| Thruway Emergencies (accidents, disabled vehicles, police emergencies) | 1-800-842-2233 or 911 |
| TTY/TDD (Text Telephone/Telephone Device for the Deaf) | NY Relay Service 711 |
| Toll Bill Questions and Information | 1-844-826-8400 |
| E-ZPass Questions and Information (passenger vehicles) | 1-800-333-TOLL (333-8655) |
| E-ZPass/Charge Account Info (commercial vehicles) | 1-800-468-9946 |
| Personnel/Recruitment (business hours, Eastern time) | 1-800-525-3586 |
| Report Potholes (any State-owned highway, including the Thruway) | 1-800-POTHOLE (768-4653) |
Lost and Found
Phone: 518-436-2806 or Fax: 518-436-2899
| Title | Phone Number |
|---|---|
| Media Relations and Communications | 518-471-5300 |
| Governor Mario M. Cuomo Bridge Bicycle/Pedestrian Path | 518-471-5300 |
| Accident Report Requests | 518-471-4450 |
| Advertising Devices/LCV Records | 518-436-2793 |
| Albany Division Headquarters | 518-436-2700 |
| Auction/Sale Program | 518-436-2731 |
| Buffalo Division Headquarters | 716-631-9017 |
| Cellular Tower Services | 518-436-2785 |
| Claims for Vehicle Damage | 518-436-2981 |
| Disabled/Abandoned Vehicles | 518-436-2816 |
| Fire and Ambulance Services | 518-471-4440 |
| Intelligent Transporation Systems Information | 518-436-2814 |
| Long Tandem Operations Inquiries | 518-436-2816 |
| New York Division Headquarters (Suffern) | 845-918-2500 |
| New York State Thruway Administrative Headquarters | 518-436-2700 |
| Personnel/Recruitment | 518-436-2725 |
| Purchasing/Procurement | 518-436-2736 518-471-4442 (FAX) |
| Special Hauling Permits | 518-436-2793 |
| State Police (Troop T) | 518-436-2880 |
| Syracuse Division Headquarters | 315-438-2300 |
| Toll Information | 518-471-5848 |
| Towing/Roadside Services | 518-436-3079 |
| Service Area Information | 518-436-2831 |
| Use of Thruway Right-of-Way (utilities, etc.) | 518-436-2785 |